Right of withdrawal for consumers
(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly not attributable to their commercial or independent professional activity.)
Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within 14 days without providing any reasons.
The withdrawal period is 14 days from the day,
- on which you or a third party designated by you, who is not the carrier, have taken possession of the goods, provided that you have ordered one or more goods as part of a single order and they are delivered uniformly;
- on which you or a third party designated by you, who is not the carrier, has taken possession of the last item, provided that you have ordered multiple items as part of a single order and they are delivered separately;
- on which you or a third party designated by you, who is not the carrier, has taken possession of the last partial shipment or the last item, provided that you have ordered a product that is delivered in multiple partial shipments or items;
To exercise your right of withdrawal, you must inform us (mediparts GmbH, Hünenbergstraße 157, 46147 Oberhausen, Phone: 0208/3849120, Fax: 0208/38491266, Email: webshop@meddax24.de) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post, fax, or email). You may use the attached sample withdrawal form for this purpose, but it is not mandatory. To meet the withdrawal deadline, it is sufficient that you send the notification of the exercise of the right of withdrawal before the withdrawal period expires.
Consequences of the revocation
If you revoke this contract, we will refund you all payments we have received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without delay and no later than 14 days from the day we receive the notification of your revocation of this contract. For this refund, we will use the same payment method you used for the original transaction, unless something else has been expressly agreed upon with you; in no case will you be charged any fees for this refund.
We may refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us without delay and in any case no later than 14 days from the day you inform us of the cancellation of this contract. The deadline is met if you send the goods before the 14-day period has expired.
You bear the direct costs of returning the goods.
You are only responsible for any potential loss in value of the goods if this loss in value is due to handling that is not necessary for the examination of the nature, characteristics, and functioning of the goods.
Exclusion or termination reasons
The right of withdrawal does not apply to contracts
- for the delivery of goods that are not pre-manufactured and for whose production a significant individual selection or specification by the consumer is essential, or that are clearly tailored to the personal needs of the consumer;
- for the delivery of goods that were purchased specifically for your order (just-in-time ordered for you) and exceed a value of € 500.00;
- for the delivery of goods that can spoil quickly or whose expiration date would be exceeded quickly;
- for the delivery of alcoholic beverages, the price of which was agreed upon at the conclusion of the contract, but which can be delivered no earlier than 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market that the entrepreneur has no influence over;
- for the delivery of newspapers, magazines, or illustrated publications, excluding subscription contracts.
The right of withdrawal expires prematurely in contracts
- for the delivery of sealed goods that are not suitable for return for health protection or hygiene reasons if their seal has been removed after delivery;
- for the delivery of goods, when these have been inseparably mixed with other goods due to their nature after delivery;
- for the delivery of audio or video recordings or computer software in a sealed package, if the seal has been removed after delivery.
Sample withdrawal form
(If you want to cancel the contract, please fill out this form and send it back.)
— At mediparts GmbH, Hünenbergstraße 157, 46147 Oberhausen, Fax: 0208/38491266, Email: webshop@meddax24.de :
— I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*)
— Ordered on (*)/ received on (*)
— Name of the consumer(s)
— Address of the consumer(s)
— Signature of the consumer(s) (only for paper notifications)
— Date
(*) Delete as appropriate.